Privacy Policy

Last updated: July 2026

At PhraseFlow, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, store, and use information when you use our app.

1. Information We Collect

When you use PhraseFlow, we may collect the following information:

• Account information: email, name, and profile picture via Google Sign-In.
• Learning data: the topics you create, phrases, progress level, and review statistics.
• Usage data: how you interact with the app, including anonymized session recordings used to improve the user experience.
• Support data: the content of messages you send through the in-app support feature.
• Purchase data: transaction information related to credit purchases (we never store your card details directly — these are handled by the Apple or Google store).

2. How We Use Information

We use your information to:

• Provide the learning service and personalize your experience.
• Save your learning progress across your devices.
• Process purchases and manage your credit balance.
• Respond to your questions and support requests.
• Improve the app and fix bugs.

3. Sharing Information with Third Parties

We never sell your personal information to any third party. We use the following third-party services, each with its own privacy policy:

• Google Firebase: database, authentication, cloud storage, and hosting.
• Google Gemini AI and Google Imagen: generating and analyzing phrases, and generating topic cover images.
• Google Cloud Text-to-Speech: generating natural-sounding audio for phrases.
• App Store (Apple) and Google Play: processing credit purchases directly through the app store, with no external payment intermediary.
• Google Analytics & Firebase Crashlytics: usage analytics and crash reporting.
• Microsoft Clarity: anonymized session recordings and heatmaps to understand and improve how the app is used.

4. Data Storage and Security

Your data is stored on Google Firebase servers in secure data centers. We apply appropriate security measures to protect against unauthorized access, disclosure, alteration, or destruction. We retain your data for as long as your account is active, and delete it within 30 days of a deletion request.

5. Your Rights

You have the right to:

• Access and correct your personal data.
• Request deletion of your account and all your data.
• Export your learning data.
• Object to the processing of your data in certain cases.

To exercise these rights, contact us at: eyadroidwold@gmail.com

6. Children's Privacy

The app is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If we discover we have collected a child's data without parental consent, we delete it immediately.

7. Cookies

The mobile app does not use cookies. Our website uses only essential cookies to improve performance.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or an in-app notice. Continuing to use the app after an update means you accept the new policy.

9. Contact Us

For any questions about this privacy policy, email us at: eyadroidwold@gmail.com